Privacy Policy, Terms & Conditions and Cookie Policy.

Privacy Policy

This Privacy Policy explains how BLED TOURS d.o.o. collects, uses, stores and protects personal data when you visit our website, contact us, submit an inquiry, make a reservation or use our travel, transfer, excursion, transport or event-related services.

1. Personal Data We May Collect

Depending on how you use our website and services, we may collect and process:

• name and surname;
• email address and phone number;
• company details, if applicable;
• pickup location, destination, travel date and travel time;
• number of passengers or participants;
• flight details, if relevant for airport transfers;
• reservation, inquiry and communication details;
• payment status, transaction reference and billing-related information;
• technical website data such as IP address, browser type, device information and cookie preferences.

2. Purposes of Processing

We process personal data to:

• respond to inquiries submitted through our website, email or phone;
• prepare customized travel, transfer, transport, excursion or event offers;
• process reservations and provide confirmed services;
• communicate with customers before, during and after the service;
• process online payments and payment confirmations;
• issue invoices and comply with accounting, tax and legal obligations;
• improve website functionality, security and user experience;
• protect our legal rights and prevent misuse, fraud or unauthorized activity.

3. Legal Bases for Processing

We process personal data where we have a valid legal basis, including contractual necessity, legal obligation, legitimate interest and consent where required.

4. Online Reservations and Payments via Stripe

Some reservations and payments may be processed online through Stripe, a third-party payment service provider. When you make an online payment, payment-related data may be processed directly by Stripe in accordance with Stripe’s own privacy, security and compliance documentation.

BLED TOURS d.o.o. does not store full payment card numbers on its own website servers. Payment card information is processed through Stripe’s secure payment infrastructure. We may receive limited transaction information, such as payment status, payment confirmation, amount, currency, transaction ID and billing-related data necessary to confirm the reservation, issue invoices and manage the service.

5. Contact Forms and Email Communication

When you submit a contact form, we process the information you provide in order to respond to your message, prepare an offer or process your request. Please do not submit unnecessary sensitive personal data through contact forms or email.

6. Data Sharing and Third-Party Providers

We may share personal data with trusted third-party providers where necessary for business, technical, payment, accounting, legal or service delivery purposes. These may include hosting providers, email providers, Stripe, accounting providers, IT service providers, legal advisors, transport partners, accommodation providers, guides or travel partners.

We do not sell personal data to third parties.

7. International Transfers

Where third-party providers process data outside the European Economic Area, appropriate safeguards may apply, including contractual safeguards, adequacy decisions or other legally recognized transfer mechanisms.

8. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, including service delivery, communication, accounting, tax, legal, administrative and dispute-resolution purposes. Reservation, invoice and accounting data may be retained for the period required by applicable law.

9. Your Rights

Subject to applicable law, you may have the right to access, rectify, erase, restrict or object to the processing of your personal data, request data portability, withdraw consent where applicable and lodge a complaint with the competent data protection authority.

To exercise your rights, contact us at info@bledtours.si.

10. Data Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. However, no website, email transmission or online system can be guaranteed to be completely secure.

11. Children’s Data

Our services are not directed at children. If personal data relating to children is provided as part of a family, group or travel reservation, it must be submitted by a parent, guardian or authorized representative.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website with a revised “Last updated” date.

Terms & Conditions

These Terms & Conditions govern the use of the website www.bledtours.si and the booking, inquiry, reservation and provision of services offered by BLED TOURS d.o.o.

1. Services

BLED TOURS d.o.o. provides travel agency services, excursions, transfers, airport transfers, private transport, bus transport, group travel, guide services, accommodation support, conferences, business events, MICE services and other tourism-related services.

The exact scope, price, date, time, route, location and conditions of each service depend on the specific offer, inquiry confirmation, reservation confirmation or written agreement between the customer and BLED TOURS d.o.o.

2. Website Use

The website is intended to provide general information about our services and to allow users to submit inquiries, contact us or make reservations where available. Users must not misuse the website, attempt unauthorized access, submit false information, disrupt website functionality or use the website for unlawful purposes.

3. Inquiries and Offers

Submitting a contact form or inquiry does not automatically create a confirmed reservation. A reservation is confirmed only when it has been accepted and confirmed by BLED TOURS d.o.o. in writing or through an official reservation/payment confirmation.

Custom offers are prepared based on the information provided by the customer, including date, time, destination, route, number of passengers, luggage, accommodation needs, event requirements and other relevant details.

4. Reservations

The customer is responsible for providing accurate, complete and timely information when submitting a reservation or inquiry. This includes contact details, travel details, pickup location, destination, date, time, passenger number and any special requirements.

BLED TOURS d.o.o. is not responsible for service issues, delays, additional costs or inability to provide the service caused by incorrect, incomplete or late information provided by the customer.

5. Prices

Prices may be listed on the website or provided individually by offer. Unless stated otherwise, prices are provided in euros. Custom services are priced according to the scope of service, distance, duration, number of passengers, vehicle type, availability, season, complexity, third-party costs and any additional requirements.

BLED TOURS d.o.o. reserves the right to correct obvious pricing errors or technical mistakes before confirming a reservation.

6. Online Payments via Stripe

Where online payment is available, payments may be processed through Stripe, a third-party payment service provider. The customer may be redirected to Stripe’s payment interface or payment infrastructure to complete the payment securely.

A reservation may be considered confirmed only after successful payment authorization or payment completion, unless otherwise agreed in writing. BLED TOURS d.o.o. does not store full payment card details on its own website servers. Payment card data is processed by Stripe in accordance with Stripe’s own terms, privacy and security standards.

7. Invoices

Invoices are issued in accordance with applicable Slovenian tax and accounting regulations. The customer must provide accurate billing information where required.

8. Cancellations by the Customer

Cancellation conditions may depend on the type of service, date, time, third-party suppliers, vehicle arrangements, accommodation arrangements, event logistics and the specific offer confirmed with the customer.

Unless different cancellation terms are stated in a confirmed offer, reservation confirmation or written agreement, BLED TOURS d.o.o. reserves the right to retain reasonable costs already incurred in connection with the reservation, including payment processing costs, administrative work, supplier costs and non-refundable third-party charges.

Cancellation requests must be sent in writing to info@bledtours.si.

9. Refunds

Refunds, where applicable, are processed using the original payment method where technically possible. The time required for the funds to appear on the customer’s account may depend on the payment provider, card issuer or bank.

Payment processing fees, third-party costs, administrative costs or non-refundable supplier charges may be deducted from the refund where permitted by applicable law and where such costs have already been incurred.

10. Cancellations or Changes by BLED TOURS d.o.o.

BLED TOURS d.o.o. may cancel, modify or reschedule a service due to circumstances beyond its reasonable control, including weather conditions, road closures, traffic disruption, vehicle breakdown, illness, supplier failure, safety concerns, force majeure, legal restrictions or other operational reasons.

Where possible, we will offer a reasonable alternative, rescheduling option or refund in accordance with the nature of the service and applicable law.

11. Customer Responsibilities

The customer is responsible for providing correct contact, travel and billing information, being present at the agreed pickup point on time, carrying valid travel documents where required, complying with reasonable safety instructions and informing us in advance about special requirements, reduced mobility, large luggage, child seats, pets or other relevant circumstances.

12. Delays

BLED TOURS d.o.o. makes reasonable efforts to provide services on time. However, we are not responsible for delays caused by traffic, border controls, weather, accidents, roadworks, strikes, airport procedures, customer delay, third-party suppliers or other circumstances outside our reasonable control.

13. Luggage and Personal Belongings

Customers are responsible for their personal belongings and luggage. BLED TOURS d.o.o. is not responsible for lost, forgotten, damaged or stolen items unless caused by proven intentional misconduct or gross negligence.

14. Third-Party Services

Some services may involve third-party providers such as accommodation providers, transport providers, guides, venues, restaurants, event partners or payment processors. BLED TOURS d.o.o. is not responsible for failures, changes or restrictions imposed by third-party providers, except where required by applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, BLED TOURS d.o.o. is not liable for indirect, incidental, consequential or special damages, loss of profit, loss of opportunity or loss arising from circumstances outside its reasonable control.

16. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Slovenia, unless mandatory consumer protection rules provide otherwise.

Cookie Policy

This Cookie Policy explains how BLED TOURS d.o.o. uses cookies and similar technologies on the website www.bledtours.si.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember preferences, improve performance and, where applicable, support analytics or marketing features.

2. Types of Cookies We May Use

3. Essential Cookies

Essential cookies are necessary for the website to function properly. These may include cookies used for security, session management, consent management, spam protection or contact form operation. These cookies generally do not require consent where they are strictly necessary.

4. Analytics and Marketing Cookies

Analytics and marketing cookies are used only where legally permitted and, where required, after your consent. If these cookies are active, they may help us measure website performance, understand visitor behavior or improve our digital communication.

5. Stripe and Payment-Related Technologies

When online payment is available, Stripe may use cookies or similar technologies to enable secure payment processing, fraud prevention, authentication and payment compliance. These technologies may be governed by Stripe’s own cookie and privacy documentation.

6. Managing Cookies

You can manage or withdraw cookie consent through the cookie banner or consent settings available on the website, where implemented. You can also block or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.

7. Third-Party Services

Our website may include third-party services such as payment providers, embedded content, analytics tools, maps, spam protection or hosting technologies. These providers may process technical data in accordance with their own privacy and cookie policies.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect legal, technical or operational changes. The updated version will be published on this website.

9. Contact

For questions about this Cookie Policy, contact BLED TOURS d.o.o. at info@bledtours.si.